How long will it take to deliver my book?
We understand the importance of this gift to your loved ones, and we are working diligently with shippinaåg companies to ensure that your order is delivered within a maximum of 15 working days. We apologize in advance if there are any external factors delaying your order related to shipping companies. If there is any delay, please contact us so that we can facilitate communication with the shipping company.
There was a mistake in the names or dedication section. Can you help me fix it?
You have 12 hours to fix it after placing your order. You can reach us at: customers@kitabyana.com
Printed customized books can’t be changed, refunded, or canceled.
Check out our Refund, Cancellation, Editing & Delivery Policies
How do I customize my book?
Please follow these steps.
- Pick a storybook.
- Choose a language.
- Choose the child’s gender and write his or her name.
- Make your own dedication or use one of ours.
- Customize other characters and clothes.
- View some of the storybook pages.
- Place an order and pay.
Can I cancel my order and get a refund?
You can cancel or request modifications to your order within 12 hours of placing it. Unfortunately, we can’t issue a refund, but we’ll provide you with a coupon for the same amount paid, which can be used to place your order again.
After 12 hours, we can’t accept cancellations or modifications, and we can’t issue a coupon for the same amount. Printed customized books can’t be changed, refunded, or canceled.
Please contact us at customers@kitabyana.com.
Do you ship internationally?
We ship to most countries around the world, and we do our best to get your personalized book to you as quickly as possible. Including the GCC countries (Kuwait, Saudi Arabia, Bahrain, Qatar, the United Arab Emirates, and Oman), as well as Canada, the United States, the European Union, and the United Kingdom.
Shipping options and costs may vary depending on the availability of local printing and delivery partners in your country or nearby region. You can see the shipping cost and estimated delivery time during checkout. The shipping fee is calculated automatically based on your delivery address and the available shipping method you select.
We work with local printing and delivery partners in different regions to help provide a faster and more efficient delivery experience.
I received a damaged book or product. What should I do?
Our products undergo quality control before shipping. In the unlikely event that the book gets damaged during shipping, let us know within 24 hours. Please send a picture of the damaged product. Please contact us at customers@kitabyana.com. We will gladly replace your damaged order.
How do I track my order?
We’ll send you all the info about your paid order to the email address you register with. Depending on your shipping destination, we’ll give you a tracking number.
In what languages are storybooks available?
Our storybooks are available in different language options, depending on the individual story. Please check the book’s page to see which languages are available for that specific story. Available options may include Arabic, English, Arabic/English, Arabic/French, and Arabic/German
Is there an invoice with the order?
There’s no invoice attached to the order and no price on the book. Let us know if you need an invoice, and we’ll email it to you. Please contact us at customers@kitabyana.com.
Which payment methods do you accept?
You can pay with Visa and Mastercard through our third-party payment gateway, Stripe.
You can also use PayPal depending on where you live.
Do you accept cash on delivery?
Because your storybook is personalized and printed just for you, we need an advance payment.
Can promotions be combined or used on other products?
You can only use a promo code once per order. Codes can’t be combined with discounts.