Can I cancel my order and get a refund?

You can cancel your order within 12 hours of placing it.
Unfortunately, we can’t refund you, but we’ll send you a coupon for the same amount. Within 2 business days, you’ll get it by email.
Sadly, we can’t accept cancellations or modifications after 12 hours.
Please contact us at customers@kitabyana.com.

How do I track my order?
We’ll send you all the info about your paid order to the email address you register with. Depending on your shipping destination, we’ll give you a tracking number.

How long will it take to deliver my book?
We understand the importance of this gift to your loved ones, and we are working diligently with shipping companies to ensure that your order is delivered within a maximum of 15 working days. We apologize in advance if there are any external factors delaying your order related to shipping companies. If there is any delay, please contact us so that we can facilitate communication with the shipping company.

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